Last Updated: March 11, 2025
At You Glow Aesthetics, your appointments are very important to us, and we reserve time specifically for you. We understand that unforeseen circumstances occasionally arise, requiring you to cancel or reschedule your appointments. To ensure fairness and availability to all our valued clients, we kindly request your compliance with our cancellation policy outlined below.
Cancellation or Rescheduling Notice:
- A minimum of 48 hours’ advance notice is required if you wish to cancel or reschedule an appointment. This advance notice allows us adequate time to fill the slot with another client who may be waiting for availability.
Cancellation Fees:
- If an appointment is canceled or rescheduled with less than 48 hours’ notice, you will be responsible for a cancellation fee equal to 50% of the cost of your scheduled service.
- If you fail to attend your appointment without notifying us (no-show), you will be charged 100% of the cost of your booked service.
- Cancellation fees must be paid in full prior to scheduling any future appointments.
Late Arrival Policy:
- Arriving late to your scheduled appointment may result in a shortened session time to maintain punctuality for the appointments that follow yours. Please be aware that full payment for the original booked service is still required.
- If your delay exceeds 15 minutes, your appointment may need to be rescheduled, and a cancellation fee may apply.
Exceptions:
- We understand that genuine emergencies occur. In cases of sudden illness or emergency situations, please contact us directly as soon as possible, and we will assess each circumstance on a case-by-case basis.
Your cooperation and understanding help us maintain high standards of service and fairness to all clients.
For questions, concerns, or to modify your appointment, please contact us directly at the location where your appointment was scheduled.